They bake me Scrabble cookies. haha!
Their boyfriends give me compact 80gb external hard drives.
They are amazing.
That's love.
The United States is kidnapping me once again for the summer.
I am not resisting.
xo
Saturday, May 31, 2008
I have the best girlfriends in the world.
They bake me Scrabble cookies. haha!
Their boyfriends give me compact 80gb external hard drives.
They are amazing.
That's love.
The United States is kidnapping me once again for the summer.
I am not resisting.
xo
Saturday, May 17, 2008
A new form of flattery.
Guest: So where in France are you from?
Me: Excuse me?
Guest: You have a lovely accent [he says raising his eyebrow]
Me: No. I'm from Australia.
Guest: Ooooh! I could have sworn you had a French accent [he says raising his eyebrow once again].
Eww.
Me: Excuse me?
Guest: You have a lovely accent [he says raising his eyebrow]
Me: No. I'm from Australia.
Guest: Ooooh! I could have sworn you had a French accent [he says raising his eyebrow once again].
Eww.
Monday, May 12, 2008
Wednesday, May 07, 2008
Why weren't you in an ACC?
A few weeks ago I was faced with an extremely insane angry guest. He had arrived a day before and had been checked into a room that he hadn't booked. A room move to the proper room type had been scheduled for him during my shift. Now, in a hotel that has over 600 rooms unfortunately it does happen more frequently then we would like - but we are all quite good at handling these situations. Unfortunately you can't please everyone.
So as luck would have it he came marching up to me, pushing his eye glasses up his nose and with his poor wife in tow barked at me "Give me the key to my new room". Being the pleasant ;) friendly receptionist I am, I smiled and asked to see his ID so I could cut the key for him. He leaned over the counter, pointed between my eyes, staring straight into my soul and shouted "NO! You have inconvenienced me enough. I want my key NNNNNNNNOW!". Usually in this kind of situation I explain politely that it is the hotel policy blah blah, it's for their own security and for that of their belongings. Nope. He didn't want to hear any of it. So my next plan of action was to explain that it is an international hotel standard that we see their ID if we are re-issuing keys to any guest within the hotel. Meaning that I basically made something up, included as much hotel jargon as I could think of to make it sound like some kind of law. That hotel spiel had never failed me, until this unfortunate moment. So the exchange continued for another 5 minutes and in that time he had told me I could not understand English, had questioned his integrity as a functioning member of society and had basically told me numerous times I was stupid. If he was nice about it I would have just asked him some security questions such as how long his stay was for, what his home address was or to see the credit card he left - but I like making it difficult for people who are straight out rude. So as he continued to insult me, rant and rave whilst his poor wife stood there not saying a word - I stepped off the desk to get my manager - the guest was still shouting out after me. I quickly explained to my manager what had happened and he came out to speak to the guest. He held out his hand and introduced himself. The guest ignored his hand and in a response to his name retorted "What does that mean?". So as he starts mouthing of at my manager screaming 2 inches away from his face, my manager gives me the nod to just cut the keys to get rid of him. As I cut the key I was forced to listen to him telling my manager how incompetent I was and how he was certain it was in my character to steal his credit card details and go on a shopping spree (great idea!). Wife remained silent the entire time, emotionless next to the man. I waved the key in the mans face to shut him up while mentally telling him to go fuck himself to which he replied "Well?... where is my key?". My manager pointed to it and told him it was right in front of him. "Well how would I know that?... I'm blind", he responded. The look on our faces must have been priceless. My jaw just dropped to the ground, as did my managers.
So as the guest walked away he told my manager to serve me with a P-45 form - that is to terminate me for tax purposes.
Blind or not. The man was a rude and ignorant idiot. Losing his eye sight doesn't mean he has to lose his mind and manners. If I was his wife, I would lose him.
Ouch.
So as luck would have it he came marching up to me, pushing his eye glasses up his nose and with his poor wife in tow barked at me "Give me the key to my new room". Being the pleasant ;) friendly receptionist I am, I smiled and asked to see his ID so I could cut the key for him. He leaned over the counter, pointed between my eyes, staring straight into my soul and shouted "NO! You have inconvenienced me enough. I want my key NNNNNNNNOW!". Usually in this kind of situation I explain politely that it is the hotel policy blah blah, it's for their own security and for that of their belongings. Nope. He didn't want to hear any of it. So my next plan of action was to explain that it is an international hotel standard that we see their ID if we are re-issuing keys to any guest within the hotel. Meaning that I basically made something up, included as much hotel jargon as I could think of to make it sound like some kind of law. That hotel spiel had never failed me, until this unfortunate moment. So the exchange continued for another 5 minutes and in that time he had told me I could not understand English, had questioned his integrity as a functioning member of society and had basically told me numerous times I was stupid. If he was nice about it I would have just asked him some security questions such as how long his stay was for, what his home address was or to see the credit card he left - but I like making it difficult for people who are straight out rude. So as he continued to insult me, rant and rave whilst his poor wife stood there not saying a word - I stepped off the desk to get my manager - the guest was still shouting out after me. I quickly explained to my manager what had happened and he came out to speak to the guest. He held out his hand and introduced himself. The guest ignored his hand and in a response to his name retorted "What does that mean?". So as he starts mouthing of at my manager screaming 2 inches away from his face, my manager gives me the nod to just cut the keys to get rid of him. As I cut the key I was forced to listen to him telling my manager how incompetent I was and how he was certain it was in my character to steal his credit card details and go on a shopping spree (great idea!). Wife remained silent the entire time, emotionless next to the man. I waved the key in the mans face to shut him up while mentally telling him to go fuck himself to which he replied "Well?... where is my key?". My manager pointed to it and told him it was right in front of him. "Well how would I know that?... I'm blind", he responded. The look on our faces must have been priceless. My jaw just dropped to the ground, as did my managers.
So as the guest walked away he told my manager to serve me with a P-45 form - that is to terminate me for tax purposes.
Blind or not. The man was a rude and ignorant idiot. Losing his eye sight doesn't mean he has to lose his mind and manners. If I was his wife, I would lose him.
Ouch.
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